Customer Experience That’s A Journey, Not A Transaction: A Visit To The LAB At Rockwell Group

In spite of the upswing of interest in my discipline (I’m a customer experience consultant), I’m struck by how little actual experience most businesses allow into their customer experiences. Some brands are exceptions, though, and these often engage The LAB at Rockwell Group in NYC’s Union Square.

from Forbes – Tech https://ift.tt/2tJetWO
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Most People Fail to Erase Memory Cards Before Selling Their Old Tech

It has been discovered that most Brits are failing to erase their memory cards before selling their old tech. A drive to increase tech recycling and the opportunity to make extra cash has meant that the second-hand tech recycling industry is booming and it’s also awash with other people’s data.

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