Technology can help big brands and buildings improve the customer experience, but only if certain principles that have nothing to do with tech are considered first.

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Brad Stone’s book details the parallel rises of two of the most influential and talked about technology companies today: Uber and Airbnb. He shares perspectives on what makes each special, the cultures set by each set of founders, and what is in store in the future for each company.

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Customer cord-cutting rises as cable subcribers migrate to the Internet

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At SAP Ariba Live, Rod Robinson, CEO of ConnXus, explained how the world’s largest business network easily connects buyers with minority-owned suppliers.

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Walmart has cut 300 HQ people, mostly in IT. The company is aggressively competing with Amazon by offering extra online discounts for customers who pick up merchandise in stores. Marc Lore is leading the change in attitude.

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Yahoo! is expected to earn $0.14/share on $800.14 million in revenue. Meanwhile, the so-called Whisper number is $0.14.

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Most individuals and professionals think they can beat the market. Here’s why they come up short — consistently.

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The days of going through 10-15 survey questions for a keychain are over.

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Competition for legal work is fierce–and not just among law firms. Firm marketing budgets are up. That makes sense–but what is it that they are marketing? Clients are increasingly seeking other provider options. Here are some suggestions for firms. Hint: address client needs.

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