‘Legal Innovation’ Is Not An Oxymoron — It’s Farther Along Than You Think

Law is known for precedent, not innovation. Precedent remains but so too is innovation now a part of the legal landscape. Legal buyers want options to the incumbent model, and that’s driving change–and creating a paradigm shift in legal buy/sell. It’s farther along than most people think.

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‘Reputationally Challenged’ Airlines Could Score Better Via Better Consumer Engagement Tactics

Just one U.S. airline gets an above average score from customers who engage in social media conversations about it, according to a new report, and only a couple score above average based on offline conversations.

But none score above average in both, and some aren’t good in either.

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