Enter the Internet of Things (IoT), which through interconnected devices and strong data analytics makes an entirely new level of customer surprise, delight and convenience possible.

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At the Smart to Future Cities Summit in London this past April, keynote speaker Theo Veltman, innovation manager for the City of Amsterdam, noted that “if technology can’t help its people achieve happiness, then there is no reason for technology to exist.”

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In market sectors running the gamut from agriculture to manufacturing, every step in the production and transit process presents challenges that can make or break a supply chain.

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Smart technology from Intel helps Oregon’s Rogue Ales maximize flavor by helping the brewer closely monitor its hops.

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The concept of “smart cities,” which employs Internet of Things (IoT) technologies such as connected sensors, meters and lights to collect and analyze data to improve public infrastructure and services, holds the promise to dramatically change the way citizens live, work and get around.

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An estimated 85 percent of devices are unconnected. Here’s how businesses can harvest actionable insights by uniting them.

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The critical question for retailers this year is, how can they capitalize on this changed landscape when the next holiday season rolls around in November.

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