IBM operates one of the most advanced cybersecurity units in the world, so it might shock you to learn that the company just played an role in a malware scare.

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Space startup Vector has successfully launched its first rocket.

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While the cloud offers benefits for many organizations, it is particularly well-suited for small to mid-sized contact centers.

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In the contact center, simplicity and ease of learning are pivotal. Clear and intuitive workforce management systems increase efficiency and improve employee morale.

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mSurvey’s intuitive interface targets select local audiences and diverse populations, so users can design structured conversations, similar to customized bots,push questions as chats to the mobile phones of millions,and watch as the responses roll in on a live data stream.

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Enterprise collaboration specialist Jive Software is pushing ahead with its software roadmap during what is an unquestionably busy time for the firm as it is now acquired by ESW Capital, LLC, through its affiliate Wave Systems. So how does the human factor now work in digital collaboration?

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