Fraudsters’ New Frontier: The Dark Web

By Thomas Zadvydas Once the exclusive domain of credit card thieves and fraudsters, the “Deep Web” or the related “Dark Web” is attracting a slew of startups and their venture capital backers. A part of the Internet that is not accessible by mainstream search engines and requires specific authorization to enter, the […]

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SAPVoice: Customers First: Feel the Empathy

Almost 70 years ago, Ernest Hemingway offered this advice to a young writer. “When people talk, listen completely. Most people never listen.” In today’s world of shrinking attention spans and distracting background noise, Hemingway’s advice is perhaps even more important. Listening (and watching) is the key to understanding and […]

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