International law firm Steptoe and Johnson launches a multidisciplinary blockchain practice that serves companies affected by the new technology in industries as varied as energy, intellectual property and government affairs.

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Could jumbled technology buzzwords really predict the unknown future of tech or is this just nonsense?

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I believe that retailing is undergoing a revolutionary change. Merchants are no longer the driving force for retailers. I believe retail has moved from a merchant driven industry to a technology driven industry. This is a major change that will be hard to swallow. In the past merchants interacted with customers. They talked to them as a market. Now these same customers are demanding products and services that match their specific needs. In other words, the customer is now in charge.

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Pitney Bowes is a company that has been in the midst of redefining its business in recent years. The $3.5 billion technology services company has focused on an innovation agenda in order to reinvent aspects of the business. The head of the innovation agenda is Roger Pilc, the company’s chief innovation officer. In that role, Pilc has three sets of responsibilities:
Leading product development serving all of our business units globally
Developing next generation and disruptive innovation
Establishing technology alliances in support of the first two.

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In an age when customers are likely to seek support via social media, paying attention to customer care has bottom-line ramifications.

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