Monthly Archives: September 2015

When Variation In Customer Experience Is A Good Thing

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Can you imagine a bank that’s customer service agents create rapport with customers, so much so that they will learn intimate information about the customer and act on it? For example a customer service agent might talk with the customer about literature and then send them an actual book in the mail. This is not strange for ATB Financial, formerly known as Alberta Treasury Brand Financial—this bank is not your average contact center. Benchmarking itself with companies like Starbucks and Apple, ATB Financial decided to do something different when it comes to the freedom they give their contact center agents. This week’s Modern Customer Podcast guest is ATB Financial’s Dwayne Calder, director, customer care and operations. Leveraging call recording to replace “hand written customer signatures” with verbal consent, the company reduced customer effort and elevated the customer experience. With a focus on supporting its customer experience process design, ATB Financial employs speech analytics to translate voice of the customer data into actionable improvements by using customer conversations and frontline team members to identify root cause of customer challenges. ATB Financial is a unique bank with a compelling customer engagement story. Tune into this week’s Modern Customer Podcast to hear more.

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Microsoft has its own take on Google Cardboard

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Virtual reality might be the path for a richer multimedia future, but, currently, most hardware kits are quite out of reach for every-day consumers, be it because of a hefty price tag, lack of content or daunting hardware and software setups. In this respect, mobile phone-based headsets sparked, like the Gear VR and other more user-friendly devices, like the HTC Vive sparked a new push towards simplification, but neither have done quite as much to popularize virtual reality as Google Cardboard.

A couple of lenses, cardboard and your phone – incredibly inexpensive and straight-forward, yet loads of fun. The system has already been emulated by numerous third parties and employed in countless software projects. It seems that Microsoft is finally hopping on the same VR creative wagon as well, with its own take on a Cardboard headset, just recently spotted in some promotional banners.

In all fairness, the US giant has already demonstrated impressive achievements with its HoloLens system, so, the field is far from new, but the two projects are still quite different – one being augmented reality, the other virtual. Not to mention the obvious cost and technological gap. In any case, the device, dubbed simply Microsoft VR Kit, looks promising enough, in the sense that it should bring all the creative possibility of Cardboard to the Windows realm.

The Kit isn’t officially announced quite yet, nor is the software development kit that will power it. The above banner was spotted as part of an upcoming hackathon in Russia. Microsoft is trying to bring attention to the event and lure in developers and multimedia creators to use the new platform. It will be held on October 17 in three categories – game, education and oddly enough, corporate apps. The winners will be given a free VR development Kit to further their work. Presumably, this includes a Lumia device as well, seeing how the rest doesn’t exactly tempt with a lot of value. Also, it is interesting to see if Microsoft releases the schematics for the VR Kit, just like Google did and which devices it will support.

And if you are interested in participating in the said hackathon in Russia, you can sing up at the source link.

Source |…

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Apple rompe su propio récord vendiendo 13 millones de iPhone en 3 días

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Apple nos está malacostumbrando con sus lanzamientos, ya que cada vez que tenemos un nuevo terminal en el mercado, el fabricante nos sorprende con un nuevo récord de ventas que deja con la boca abierta. En esta ocasión, la llegada de los nuevos iPhon…

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Google bringing high-speed Wi-Fi to 100 Indian rail stations by the end of 2016

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Google bringing high-speed Wi-Fi to 100 Indian rail stations by the end of 2016
The railroad in India is called “The Lifeline to the Nation” — it’s a stunning operation that brings over 13 million riders a day to more than 7000 stations spread across 67,000 miles of track. And that lifeline is about to get a small digital upgrade that should help keep people connected.

September 28, 2015 at 08:33AM
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