They should designate “digital transformation” as the buzzphrase of the year. It all sounds so good, so modern and forward-thinking. Vendors love it, of course, since it means buying lots of shiny new systems. But enacting a “digital transformation” against an organization that is mired in calcified processes, non-customer-friendly behavior and […]

from Forbes – Tech http://ift.tt/2gEA38Z
via IFTTT