Microsoft and Facebook recently announced how they plan to drive leadership in the digital transformation and cloud market: bots. As more companies—especially application vendors—begin to drive solutions that incorporate machine learning, natural language, artificial intelligence, and structured and unstructured data, bots will increase in relevance and value. Google’s Cloud Platform (GCP) and Microsoft see considerable opportunities to enable vendors and developers to build solutions that can see, hear and learn as well as applications that can recognize and learn from a user’s intent, emotions, face, language and voice.

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