When Chewy sold to Petsmart for a reported $3.35 billion, it surprised a lot of people. What made Chewy so desirable to Petsmart? Above all, Chewy hangs its hat on phenomenal customer service. Chewy’s VP of Customer Service Kelli Durkin offers an inside perspective on how they keep customers happy.

from Forbes – Tech https://ift.tt/2IEZoza
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