When Michael Heim joined $21 billion revenue Whirlpool Corporation nearly four and a half years ago, he found an Information Technology organization in need of modernization. This included the technology itself, but it also included the culture. Knowing that the first was more influential than the second, he got to work in establishing a culture of accountability. He made it safe for people to put up their hands if they felt they needed assistance, knowing this was the fastest route to an honest dialogue and to better performance.

from Forbes – Tech http://ift.tt/2cK1yKb
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