Why is it that every time I go to a doctor, I am given an appointment for a precise time and then every time, every single time, the doctor shows up at least 20 minutes late? Does the healthcare system hate me? Do they not want to fix the problem? Or are they all just simply incompetent?
To dig deeper into the question, we at LeanTaaS dove into the operations of more than 50 healthcare providers this past year. We looked at resource utilization profiles at three different types of clinics — cancer infusion treatment, oncology and hematology — to understand the problem and how best to solve it.
The truth is that most health care providers have the patient’s best interests at heart and are trying their level best. However, “optimal patient slotting” is a lot more complex than might appear on the surface — in fact, “Googol sized” in complexity. The good news is it’s a problem solvable with advanced data science, the sobering news is it MUST be solved if we are to handle the incoming onslaught of an increasing, aging patient population all carrying affordable insurance over the next 20 years.
The Doctor Will Be Right With You. Not.

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