If you want to understand the next phase of the development of the Internet, a paper written 14 years ago outlines the business and technology logic driving much of what is happening today. In 2002, while working on research for his book about the future of the Internet, Out of the Box, John Hagel wrote a research paper that predicted the rise of companies called service aggregators, who would play the role of orchestrators, integrators, and guarantors of quality for the explosion of Internet services, the service grid that he and his research partner, John Seely Brown, predicted would arise.

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