As Commuters Take To Twitter, WMATA Builds A Social Customer Service Platform

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With about 800,000 commuters per day, WMATA does its work in a social media fish bowl?everything from complaints about a delay to a plea to help find a lost phone gets aired on Twitter and Facebook. The problem: WMATA hasn?t had the tools or staff to have true conversations with riders via social media.

from Forbes – Tech http://ift.tt/2atFVRm
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