How JackThreads Realized It Was Treating Customers Like Numbers — And Bet Everything On A New Fix

In December, JackThreads executives flew to Miami to discuss what they were all scared to admit: customers hated their service, and employees hated having to treat them badly. They beat on a bold new program called TryOuts to turn the compan around.

from Forbes – Tech http://ift.tt/1WuWT2t
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