You might have heard of @Veronica because she has 1.76M followers on Twitter. While she frequently speaks on topics like listening to your customers on social media she rarely uses social to complain herself. The only time was when she hosted the Season 6 Premier of Game of Thrones on Facebook Live and her dress showed up with a hole in it. A guest on this week’s Modern Customer Podcast she gives golden advice to brands on how to make a fan in a moment of failure.

from Forbes – Tech http://ift.tt/24Ksl1g
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