As retail banks gradually digitalize their activities, much of the lending arena, with the exception of credit cards, has taken a back seat. Recent analysis by Bain & Company and SAP Value Management Center finds that banks can handle on average only 7% of products digitally from end to end. That sluggish pace of modernization leaves banks vulnerable as lending comprises more than one-third of retail bank revenue. Banks need to accelerate investments in digital lending if they are to avoid a material decline in profits and loss in market share.

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