These days, whether they’re in banking, retail or telecommunications, business leaders agree that “it pays to know your customer.” But what about the world of healthcare, where health systems invest in doctors, nurses, hospitals, clinics and supplies, with a laser focus on the delivery of care? Investment in a holistic view of the customer, or in this case the patient, is often forgotten.

from Forbes – Tech http://ift.tt/1UqxzG9
via IFTTT