Let’s say you oversee a retail call center and the busy holiday season is over. Perhaps you’re evaluating how the system and staff performed over the past couple months. Plus, it’s only January, so maybe you’re still busy with product returns and complaints from folks who are just getting around to dealing with their less-than-perfect gifts. Now may be a good time to take stock of your call center’s performance, and to see just how much analytics can improve it.

from Forbes – Tech http://ift.tt/1RKPN7G
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