In the world of enterprise applications, field service automation (FSA) applications are driving much of the innovation in the industry from a mobility, Internet of Things (IoT) and cloud perspective. FSA is a set of applications and functionality that focuses on coordinating, scheduling and assigning field service and support for enterprise assets such as HVAC, refrigeration, lighting, electrical and other physical assets. The end goal is to improve workforce productivity, customer satisfaction and collaboration between field service technicians and facilities managers. Companies that have demonstrated leadership in this space include ClickSoftware Technologies, IFS AB, Oracle Inc. (TOA Technologies) and ServiceMax Inc. We have observed several trends in the industry that are worth noting.

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