“Let no one ever come to you without leaving better and happier,”said Mother Theresa. In the contact center we have a lot to learn from Mother Theresa! If only this were a universal truth for customer experience. Can you imagine a world in which customers always felt better after contacting your contact center? This is universally not true. For example, I’m sure you reading this have a recent example of a terrible customer service interaction in the last few weeks. You do, don’t you? I know I do. Unfortunately we all do!

from Forbes – Tech http://ift.tt/1Od8vxy
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