Here’s the truth about customer sentiment. It’s biased. If I have to take my dog to the vet to spend 700 dollars to figure out what’s wrong with her—do you think I will be in a happy high flying mood when I leave the vet? No probably not. Are you in a jolly mood when you go to buy car insurance? Are you someone who just counts down the days til your six month dental cleaning? Probably not.

from Forbes – Tech http://ift.tt/1LLpfOa
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