David Guzman has held the top IT role at a number of major companies including K-Mart, eBay Enterprise, Acxiom, and Owens & Minor. For the last four years, he has been the CIO of HD Smith, a multi-billion pharmaceutical products distribution and services business based in Springfield, Illinois. During that time, he has simplified the way in which IT does business, employing cloud technologies to simplify the infrastructure and introducing process excellence in the form of Lean Six Sigma and ITIL, for example. He has introduced a number of analytics and mobile solutions that have changed employee and customer experience, and he intends to have more of his team’s time spent on externally focused innovation. He covers all of the above and more with me in this interview.

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