To improve customer experiences means throwing the baby out with the bath water. It’s a ton of work. Not to mention all the people who loved that baby that now hate you. The ugly truth is that many executives at big companies are barely treading water. They are already working overtime, stressed about taking on more jobs or being replaced by someone younger and cheaper (or maybe even someday soon, a robot). They want to maintain the status quo. To add insult to injury the biggest predictor of employee success at a big company has to do with like-ability–not getting stuff done. And if you are going to make sweeping changes, it’s likely people are not going to like you.

from Forbes – Tech http://ift.tt/1NAmBNZ
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