Companies have a bad habit of treating customers like a flakey guy would treat a girl he didn’t care about. Once they have the customer, they don’t want to deal with what it takes to manage that relationship. Don’t mis-read me; you are in a relationship with your customers. Are you being the flakey guy? Or are you arriving with flowers and a dinner reservation? Relationships take work. Every company today must work hard to earn business. The only thing that will get you repeat business is customer experience. Other than that there are a lot of companies out there just like you (or on their way).  Customer experience is the only way to differentiate. Don’t let poor customer experiences bring your brand down. Here I’ve detailed five customer experience killers. Don’t let this be you!

from Forbes – Tech http://ift.tt/1OJvGBZ
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