Justin Berry is a 33-year-old heating, ventilation and air conditioning technician near Dallas, Texas. He’d like to get new customer leads and have access to software that helps him manage his jobs by communicating with clients and taking payments. He could sign up as a service provider on a gig-economy site like TaskRabbit, Amazon Home Services or Handy, which would help him do both those things. But it’s at a cost: he pays a per-job commission, and he isn’t supposed to connect directly with clients.

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